Refund policy

Please ensure your order is correct before completing your purchase.

Once an order has been placed, it enters our fulfilment process immediately and cannot be cancelled, modified or refunded, until it reaches you and you complete a refund process.

Please contact us within 3 business days of receiving your order, to start the refund process or exchange. 

If you receive an incorrect item, or your product arrives damaged or faulty, please contact us within 3 business days of receiving your order.

Please include:

Once assessed, we will arrange an appropriate replacement, refund or other remedy where required under the Australian Consumer Law.

If you purchased Shipping Protection, any approved lost or transit-damaged parcels will be replaced once sufficient evidence has been provided.

This may include:

Customers are responsible for ensuring all shipping information is accurate before placing an order.

Barbielabs is not responsible for parcels delivered to an incorrect address supplied by the customer or for additional shipping costs incurred due to incorrect information.

Nothing in this policy excludes, limits or replaces your rights under the Australian Consumer Law. You may be entitled to a repair, replacement or refund where required by law.

For any questions regarding your order, please contact us at:

hello@barbielabs.com.au

Please note ALL REFUNDS of change of mind will incur a $15 admin fee charge deducted from the refund amount. Customer is liable for the payment of the return also.